Our revision turnaround time is approximately 48 hours and we offer free-of-cost changes and revisions no matter what package you choose. This policy is feasible for all designs, content, or layouts regardless of the package.
All approved designs are not eligible for a refund. In case of breach of contract or cancellation by the company, the client will be liable for a refund where applicable.
All refund requests will be handled under the following conditions:
You make considerations based on the designs and logos provided. Once you approve or request changes to the initial designs, the refund option becomes void and no refund request will be entertained.
After the project enters the revision phase, refund requests will not be accepted.
If you do not wish to continue after receiving the initial design delivery and before any revisions, a full refund will be issued minus a 10% administration and preparation fee.
If the refund request is made within 48 hours of delivery of the initial design, you are eligible for a 66% refund (less a 10% administration and preparation fee).
If the refund request is made within 48–96 hours of the initial design delivery, you are eligible for a 33% refund (less a 10% service and processing fee).
Refund requests made after 96 hours of the initial design delivery will not be entertained. However, for client satisfaction, we will continue to support and address concerns.
• No refund will be provided if the customer becomes unresponsive for 5 working days and later requests a refund.
• No refund will be provided if there is no interaction from the client for 7 working days. Restarting the order will require an additional fee.
In cases where the client expresses confusion or requests continuous changes, this will not qualify as poor work quality. Such situations do not entitle the client to a refund. Instead, additional revisions will be provided as per the package.
All refund requests must be submitted to the Support Department. The company reserves the right to approve or reject refund requests on a case-by-case basis.
No refund will be provided after the final files have been delivered.
For website packages, no refund will be issued after revisions to the initial mock-up or after creation of inner pages following client approval.
All communication regarding revisions, changes, and finalisation must occur through the official platform. The company reserves full authority to approve or reject refund requests individually.
Refund terms for custom bundles follow the same rules as single packages.
If you order both logo and web design and approve the logo, you are only eligible for a refund on the website service at the initial design stage.
Each refund request must have a legitimate reason aligned with the brief and revision feedback. If the concern is genuine and the concept does not follow the brief, additional revisions will be provided; however, this does not automatically qualify for a refund.
Both parties agree not to criticise each other publicly during or after the contract period. Any breach requires compensation determined by the non-breaching party.
The money-back guarantee applies only when the request adheres to fair-use and honesty. If it is discovered that a client has placed similar design orders with multiple agencies with the intention of obtaining a refund, the company reserves the right to decline the request.
Active input from clients is essential for achieving desired results. Failure to participate does not qualify for a refund.
If a logo is found to be substantially similar to an existing design, adjustments or a new concept will be provided as long as the project is active. Any resemblance is purely coincidental, and the company is not responsible for copyright-related issues. Clients are responsible for securing their own copyrights.
There are no refunds on any SEO or SMM Packages once the work is initiated, regardless of project stage, deliverables, or ongoing progress. All SEO/SMM services are time-based, effort-based, and resource-allocated, therefore they are strictly non-refundable once started
- If you are not completely satisfied with the web site services that Dribble Designs Hosting and Web Services offers and you notify us in writing within 7 days of the start of your service (through our support ticket system) that you no longer require our services you will be given a full refund of your web site hosting services. If a refund is due to you, you will be notified by email. You will receive your refund within 30 days from the cancelation date. If you do not receive your refund contact Dribbble Designs by email at info@dribbbledesigns.com
- This policy does not apply to any additional services such as, but not limited to, overages, disk space, e-mail accounts, domain name registration, and Web development services.
- Refunds will not be issued for yearly services after the first 7 days of service.
- The refund criteria are simple, and to ensure that your refund request is processed effectively and approved, please make sure that you meet the following requirements.
Specify your concern and claim your refund through any of the following three modes:
i. Toll-free # +1 (647) 559-8146
ii. Live Chat
iii. Email. (info@dribbbledesigns.com)
We are committed to client satisfaction and will try to resolve your query and concern in light of our revision policy immediately. If not, we will email you a refund request approval from our refund department after the case has been studied properly.
After the refund, the rights to your design would be transferred to dribbbledesigns and you would not legally be allowed to display any version of the design sent by the company.
1. Since the design rights would now be transferred to dribbbledesigns, you have no right to use any reaction or other substance, work item, or media, nor will you have any ownership interest for or to the same.
2. Working in a joint effort with the Government Copyright Agencies, dribbbledesigns would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (info@dribbbledesigns.com).
Our chat support is always open to communication. It is the client's responsibility to check the account section for all questions, queries, concerns, and any other instructions from the production department. Failure to actively check the account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please contact customer support at any time for prompt assistance.
To provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form. The designs are crafted after thorough research to ensure the quality and uniqueness of each design.
We revamp the requested design and continue overhauling it until you are 100% fulfilled according to your package. Our packages are specifically planned in an order to guarantee results and bring out the best potential through development and design.
Domain and Hosting are provided free of cost with packages, where applicable. All the email accounts assigned with the website packaged can be configured on third-party email software such as outlook. If you wish to opt out of hosting the website with us, you will not be provided with email accounts.
All design order files are delivered to ‘My Account’ as per the date specified on the confirmation. We also send out a proper e-mail to inform the client about their design order delivery made to their specific account area. All policies of revision & refund are subject to the date and time of the design order delivered to the client's account area.
All design order files are delivered to “My Account” as per the date specified on the confirmation. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client's account area.
All customized design orders are delivered via email within 5 to 7 days after receipt of the order. These business days are true to their respect so that each unit can take their time and work on their masterpiece.
To ensure the smooth delivery of services and efficient scheduling of our team, the following terms apply once a project has officially commenced:
If a project is placed on hold by the client for more than 30 calendar days, a Project Holding Fee will be applied.
The Project Holding Fee is calculated based on the scope of the project and the reserved resources during the holding period.
Work will only resume once all outstanding holding fees are cleared and a new timeline is mutually agreed upon.
If a delay occurs due to lack of required content, approvals, payments, or communication from the client for more than 14 days, the project will automatically be considered “on hold.”
and/or A revised delivery schedule based on team availability. Reactivation of a Project
Payment of any outstanding invoices; Payment of the Project Holding Fee; Updated project timeline and availability confirmation.
If the project remains on hold for more than 60 days, the company reserves the right to cancel the project.
In the event of cancellation, no refunds will be issued for completed work or reserved team time.
We keep all our records safe so your final design will stay archived after we deliver your final files. If you wish to receive the final files again, we can email the design or layout upon request.
We offer 24-Hour Customer Support to address your questions and queries. You can get in touch with us at whatever time. Our team is dedicated to complying well with all terms and supports you regarding any queries.
YOU concur that dribbbledesigns is not at risk for any correspondence from email addresses other than the ones taken after by our own particular area i.e. "info@dribbbledesigns.com” or any toll-free number that is not specified on our website. We ought not to be considered in charge of any damage(s) brought about by such correspondence. We just assume the liability of any correspondence through email addresses under our space name or utilizing a toll-free number i.e. as of now specified on dribbbledesigns Website.
We take pride in our product quality and work making us extremely confident in the work we do which is why we back it up with a money-back guarantee. If we are unable to meet and beat your expectations, will give you a refund.
At dribbbledesigns, we are all about consideration and promise that all of our logos are produced using scratch. We will provide you with work in complete compliance with your designed brief regarding the project.
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